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warehouse associate/delivery driver

Lakewood, Washington 98499

Job ID: 59509 Industry: Skilled Trades/Light Industrial

Job Description

Sales/Delivery Specialist

 

Purpose:

Responsible for delivering superior customer service for orders requiring direct/desktop delivery Duties are performed in a productive, time sensitive and accurate manner. Recommend new products to customers. Support the daily operations of web fulfillment and our store operations to meet the ongoing supply needs of customers.

 

Responsibilities

 

Customer Duties:
  • Must have a good rapport with customers
  • Create goodwill for the store
  • Identify and build key relationships and customer loyalty
  • Identify current and future customer requirements; establishing rapport with potential and actual customers and other persons in a position to understand service requirements.  
  • Up-sell, engage customers in conversations about their requirements and how we can help them.
  • Address customer needs, special requirements or complaints in a timely manner
  • Maintain awareness of products and their intended use

 

Delivery/Transactional Responsibilities:
  • Receive, inspect, and verify inventory
  • Label and prepare merchandise for sale
  • Load and unload truck
  • Sort freight, load truck and verify packages against shipping  documents
  • Deliver merchandise to customer in a prompt, safe, business-like manner with top priority

given to the customer’ s needs.
  • Next day delivery is expected
  • Obtain Proof of Delivery (POD) for each order delivered, must assure name is printed and legible
  • Assures vehicle is loaded safely; protecting product from transit damage, securing with straps if needed
  • Never leave truck unsecured when stepping away
  • Confirm delivery address; may schedule appointment with customer
  • Responsible for pick-up merchandise, complete proper paper work, gather signatures, and receipts
  • Processes and/or tracks orders according to store procedure 
  • When delivering product, look around for competitors brands. Find ways to add value to the customer.          
  • Operates moving equipment; Pallet Jack, Fork Lift, Hand Truck etc.
  • May support warehouse operations   
  • May unload freight carriers if needed

 

Vehicle/Facility Duties:
  • Perform pre-trip and post-trip vehicle inspections daily
  • Vehicles and all associated equipment should be maintained in proper working condition at all times
  • Report any vehicle damage, non-working equipment and equipment in need of repair
  • Responsible for the vehicle and its contents
  • Operate vehicle in a safe, lawful, and courteous manner
  • All beverages must have a lid
  • Non-delivered orders shall be removed from the truck and secured in the building until delivery.
  • Maintains building security; ensuring all exit points are locked

 

Regulatory Duties:
  • Complies with all motor vehicle along with all company policies (i.e. smoking, eating, and cell phone)
  • Complies with safety requirements
  • Complies with federal and local legal requirements
  • Complies with base rules and contractual requirements
  • Complies with all LH and store policy and procedures

 

Operational Duties:
  • Solicit opportunities to generate sales/revenue 
  • Update management on delivery performance, staffing/operational issues, customer concerns, etc.
  • Submit request for supplies, equipment, etc. to management for approval
  • Maintain a clean/safe work area, warehouse and vehicle
  • Engage in base/installation community; gain insight and information on upcoming events that may impact BSC business/sales

 

Skills and Qualifications:

 

Minimum Requirements Education:
  • High School Diploma
  • One (1) to three (3) years’ experience of delivery driver, sales worker or general warehouse
  • Must have a valid state driver' s license with an insurable driving record
  • A clean driving record must be maintained to continue employment
  • Ability to type thirty (30) WPM
  • Fork Lift certification a plus

 

Skills/Communication/Ability:
  • Communicate in a pleasant, polite, and professional manner with customers as well as co-workers
  • Ability to use effective communication tactics for diverse situations 
  • Answer routine customer questions or direct them to the appropriate person for resolution
  • Excellent written and verbal communication; clear and fluent English
  • Proficient with math, MS Office products and able to use computer to process orders, print documents, shipping labels, and other work related items
  • Maintain  professionalism (Dress, Appearance, Manners)
  • Always treat customers with respect, report all customer complaints

 

Physical Demands:
  • Must be able to lift up to 50lbs using safe lifting technics throughout shift
  • Working on concrete floors that may be uneven
  • Standing, stooping, bending, stretching throughout shift
  • Must be able to safely use warehouse equipment, climb ladders and unload delivery vehicles
  • Temperature fluctuates hot/cold  l

 

 

Jamal Elkhateib


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