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Warranty/ Customer Service
11807 NE 99th ST. Suite 1170 Vancouver, WA 98682
Opti Staffing Group Is Hiring
Opening: Warranty/Customer Service
My client is the leading builder of quality new homes in the most desirable real estate markets across the nation. They do roughly about 600-700 homes a year and are looking for an Assistant Construction Manager for their Vancouver location. The ideal candidate will have a ' Can Do' attitude that can help a growing team.
As an Customer Service Representative you will Pre-walk homesites to provide punch list for construction to delivery of home to customer; provide quality control of finished product. Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc. Coordinate with the Construction Department staff and trade partners in the completion of walk-through repairs within 5 days. Schedule and supervise trade partners’ repairs in homes after delivery to homeowner. Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within 7 days. Provide accurate and timely information to Customer Care Manager on progress and scopes of work. Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service. Evaluate trade partner and product performance. Provide ongoing information to Customer Service Manager as it relates to quality of workmanship and materials. Work with Customer Service Manager on special projects as needed. Participate and attend department meetings. Keep accurate service request logs and documentation of all work performed. Perform all other duties as assigned
Competitive compensation with a range between $22k-$26/ a hour. Relaxed/Casual Construction Environment. Medical/Dental/Vision/ 401-k/ PTO.
- Four (4) years residential, customer care or construction field
- High school diploma or GED required
- Valid driver’ s license
- Excellent communication skills, verbal and written
- Strong organizational and interpersonal skills
- Must be able to deal effectively with confrontational situations and maintain objectivity in public relations
- Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines
To be considered for this amazing direct hire role, please send your resume to [email protected] and contact MIRANDA at 360-816-2101 NOW!