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Owner Services & Warranty Coordinator
27 S. Hanford St, Seattle, WA 98134 US
Job Description
WE’RE HIRING!
Opening: Owner Services & Warranty Coordinator
City: Seattle, WA
WHO THEY ARE:
We are a vertically integrated construction technology firm, residential developer, and fund manager with a mission to regenerate communities and environments by building homes, relationships, and businesses. Our team is comprised of like-minded individuals dedicated to providing sustainable, all-electric, and healthy housing for people across all income levels.
We are currently experiencing growth and invite you to join us at this exciting time as we leverage our expertise in construction technology and industry experience to disrupt and evolve the construction industry. Our goal is to lower building costs, decarbonize the built environment, and help clients and partners achieve their development objectives efficiently.
WHAT YOU’LL DO:
The role of the Owner Services & Warranty Coordinator entails a great deal of collaboration and attention to detail. The ideal candidate must possess a strong problem-solving ability, be passionate about fostering customer relationships, and must work towards creating loyal customers. Being a significant part of a vertically integrated organization, the role demands close interaction with several departments such as architecture, estimating, and construction to oversee and enhance the warranty process for our construction projects. A self-motivated and dedicated individual who takes pride in their meticulousness and endeavors to provide excellent customer service would make an excellent fit for this role.
- Work collaboratively with the Customer Services Representative to help the CSR understand the customer service issue and map the response to the customer Â
- Develop and maintain Scopes of Work, budgets, timelines, and punch lists for all repair work, including buyer blue tape repairs, warranty repairs, and other work requested by Sales team, ensuring regular progress updates as work is completed on-site according to Company process, and seek approval from VP Construction. Â
- Schedule appointments for service calls, and coordinate site access with homeowners for service work to be performed in line with the Scope of Work and within the established timeline. Â
- Conduct Preconstruction Reviews with every subcontractor prior to commencement of their Scope of Work to ensure the scope, timeline, and expectations are clear. Â
- Manage daily service activities of the Sales and Warranty Project WIP and all warranty and service claims from the point of sale through One Year Warranty Walkthrough and beyond.Â
- Diagnose, troubleshoot, and recommend repairs in line with Company values and needs, balancing recommendations for repairs while considering quality, cost, resident impact, and time Â
- Utilize company software tools, including ACC Build and HubSpot, to ensure timely updates and management of company data. Â
- Conduct Final Inspections at every phase of each subcontractor’s and/or employee’s Scope of Work to ensure quality of the work Â
- Verify completion of punch list on each warranty project prior to handoff to customer. Â
- Meet with residents on-site to verify completion of warranty work prior to final sign-off as needed on a case-by-case basis, acknowledging completion via DocuSign. Â
- Occasional performance of manual or general labor work to secure and protect the property until permanent repairs can be madeÂ
- Organize and analyze warranty and service claim data to identify trends or recurring issues and collaborate with appropriate channels to ensure issues are addressed in the design and planning stages of projectsÂ
- Supervising the daily activity of subcontractors when service and warranty work is being performed on-site to ensure compliance with the Master Services Agreement and Project Work OrdersÂ
- Ensure subcontractors secure, preserve, and maintain job sites in a manner that is consistent with Company standards to prevent safety hazards for other subcontractors, residents, or members of the community.
WHAT’S IN IT FOR YOU:
- Starting salary range between $60,000-$70,000 annuallyÂ
- Employee Stock OptionsÂ
- Starting annual PTO of 120 hours per year
- Monthly Technology stipend of $50
- Monthly Wellness stipend of $25
- 100% employer-paid health coverage for medical, dental, vision and basic life insurance for employees
- Company-sponsored Employee Assistance Program
- Company 401(k) plan
- Company-paid parental leave for new parents
- Leadership development and training for all employees
- This position is based in and around Seattle, WA, with infrequent travel required to Portland, OR. Â
- This is an exempt, full time position, typically working Monday-Friday. Some work will be required outside of normal business hours, including evenings or weekends to meet deadlines, accommodate homeowner needs, or attend meetings and special events.Â
- This is a hybrid position, with some time spent working from home, in the field on jobsites, and in the office.
- 2+ years' experience in single and/or multi-family residential construction repairs, construction warranty or real estateÂ
- Understanding of residential construction vocabulary, including building codes and construction standardsÂ
- Prior experience in construction project management, or equivalent experience required for proficiency in project planning, time and task management, and team coordinationÂ
- Analytical and problem-solving skills and detail-orientation Â
- Effective and high-level communication skills, including active listening skills, conflict management and resolution, and collaborative problem-solvingÂ
- Ability to adapt to a changing, fast-paced environment and handle multiple priorities routinely Â
- Ability to transport materials up to 30lbs Â
- Experience using a construction/ project management-based softwareÂ
- Must possess a valid driver's license and reliable transportation for frequent travel between job sites and meetings in the Seattle area
- Experience in low and mid-rise multifamily, urban infill developments is preferred but not required
- Microsoft teams, SharePoint, Bluebeam, MS Project, ACC Build, HubSpot software experience is preferred but not required
NEXT STEPS:
If you’re interested in applying for this amazing opportunity, please send your resume to Jeff Miller at [email protected] NOW to secure your interview today – we’re looking to schedule interviews as soon as this week! Or just give us a call at (206) 788-4200
Meet Your Recruiter
Jeff Miller
Branch Manager
I am born and raised in the Seattle area, and have never lived anywhere else. My wife, daughter, and I live in Renton, which is a perfect location for us. We live near all our friends and family, and we love taking advantage of all that the Northwest has to offer. Like the rest of my family, I graduated from the University of Washington, and am a huge Huskies fan. Most of my free time is spent spending time with my family, but besides that, I am a big Mariners and Seahawks fan (Bring back our Sonics!), and I coach high school basketball, which is a passion of mine. I love helping kids develop both on and off the court, and find it very rewarding to see former players as they get older and grow into young adults. Since graduating from college, I have had a number of jobs, but none that I really loved – until I started at Opti. The amazing culture that has been established is what I’ve been looking for. I love being able to help so many people – the satisfaction that comes from making that perfect fit drives me to work every day. I work with the best team, and I love coming to work and learning more each day.