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IT Help Desk II
Industry: Operations/Administrative
Job Number: 84053
Job Description
OPTI STAFFING GROUP IS HIRING
Opening: IT Help Desk Specialist (Tier 2)
Location: Anchorage, AK
Pay: $25 + Benefits
COMPANY INFO:
We’re partnering with a well-established residential and commercial property management company in Anchorage that is seeking an IT Help Desk Specialist to join their team. This role provides advanced technical support, mentors junior staff, and helps ensure the company’s technology systems are running smoothly across multiple properties and offices.
WHAT YOU’LL DO:
REQUIREMENTS:
BENEFITS:
NEXT STEPS:
Just hit the “Apply” button above and you’re half-way home!
Or, send your resume to [email protected] or call 907-222-7007 and we’ll set up a time to meet!
__
Opti Staffing Group is a locally owned and operated full-service staffing agency that boasts continual growth and innovation. We have six offices located throughout the Pacific Northwest in Alaska, Washington, and Oregon. Our focus is on long-term career placement.
Opti is the recruiting partner for some of the country’s leading companies—offering hiring solutions you can’t find anywhere else.
Our recruiters will take the time to get to know you, understand what you’re looking for in a job and then present job opportunities that are a good fit for your skills and experience.
Opening: IT Help Desk Specialist (Tier 2)
Location: Anchorage, AK
Pay: $25 + Benefits
COMPANY INFO:
We’re partnering with a well-established residential and commercial property management company in Anchorage that is seeking an IT Help Desk Specialist to join their team. This role provides advanced technical support, mentors junior staff, and helps ensure the company’s technology systems are running smoothly across multiple properties and offices.
WHAT YOU’LL DO:
- Respond to and resolve escalated help desk tickets, calls, and emails
- Troubleshoot advanced hardware, software, network, and security issues
- Manage user accounts in Active Directory, Microsoft 365, and other enterprise systems
- Deploy, configure, and maintain desktops, laptops, printers, and mobile devices
- Support company applications, cloud services, and VPN/remote access solutions
- Perform system updates, patching, and preventative maintenance
- Document resolutions and build internal knowledge base articles
- Mentor Tier 1 help desk staff and provide technical guidance
- Assist with IT projects including system upgrades, migrations, and infrastructure improvements
REQUIREMENTS:
- 2–4 years of IT support or help desk experience
- Proficiency with Microsoft 365, Windows 10/11, Active Directory, and Exchange
- Experience with ticketing systems, remote support tools, and system administration
- Knowledge of networking (TCP/IP, DNS, DHCP, VPN) and IT security best practices
- Strong communication, troubleshooting, and organizational skills
- IT certifications preferred (CompTIA A+, Network+, Security+, Microsoft 365/Server)
BENEFITS:
- Competitive pay, DOE
- Comprehensive benefits package including medical, dental, and vision coverage
- Paid time off and holidays
- Professional development and certification support
- Collaborative team environment with long-term stability
NEXT STEPS:
Just hit the “Apply” button above and you’re half-way home!
Or, send your resume to [email protected] or call 907-222-7007 and we’ll set up a time to meet!
__
Opti Staffing Group is a locally owned and operated full-service staffing agency that boasts continual growth and innovation. We have six offices located throughout the Pacific Northwest in Alaska, Washington, and Oregon. Our focus is on long-term career placement.
Opti is the recruiting partner for some of the country’s leading companies—offering hiring solutions you can’t find anywhere else.
Our recruiters will take the time to get to know you, understand what you’re looking for in a job and then present job opportunities that are a good fit for your skills and experience.
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Ready to embark on an exciting career journey in Anchorage, Alaska? Explore our job opportunities and discover the endless possibilities for growth and success in this vibrant city. Anchorage, the largest city in the state of Alaska, offers a unique blend of urban amenities and breathtaking natural landscapes. Imagine being able to immerse yourself in the rich history and culture of the Alaska Native Heritage Center, catch a show at the Alaska Center for the Performing Arts, or witness the stunning Northern Lights at Flattop Mountain. Savor the delicious local seafood cuisine, go kayaking in the pristine waters of Turnagain Arm, or take a hike in Chugach State Park on your days off. Join us in Anchorage and experience a one-of-a-kind career adventure in the Last Frontier!