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Medical Receptionist

Tacoma, Washington 98405

Job ID: 60372 Industry: Operations/Administrative

A well-established, busy ophthalmologists office is looking for a seasoned, friendly MEDICAL RECEPTIONIST. They need someone who is tactful, always smiling and serious about providing high level of customer service to their patients. If you are strong enough to be a gatekeeper yet personable enough to be the front face of the office and can exercise common sense in your actions, this is the opportunity for you!

  • MUST KNOW IN’ S AND OUT’ S OF MEDICAL INSURANCE— the difference between Medicaid and Medicare, requirements for HMO plans, referral and authorization procedures, understanding rules any medical office is bound by AND the ability to communicate those to patients
  • Detailed and correct typing skills— 50 WPM with 100% accuracy minimum
  • Comfortability with talking about co-pays and amounts owed with patients— cash handling, credit/debit card processing
  • Sense of urgency and ability to keep eyes shifting around the office to monitor the floor
  • Ability to prioritize phone calls and patients walking in at the same time
  • Great phone presence— will be speaking to patients and insurance company representatives on a high-volume basis
  • Able to handle delicate situations
  • Microsoft Office Proficiency
  • Must be available to be the office closer at times, some but rare travel to second office required


  • Greeting and checking in patients, discussing their insurance plans and co-pays
  • First impression, front face for the office and the doctors
  • Data Entry
  • Handling sensitive patient information/records
  • Customer Service
  • Handling insurance entity phone calls
  • Scheduling of candidate appointments
  • Escorting patients to specific doctor waiting areas from main waiting area to keep the flow moving


  • Free pair of glasses on your birthday and eye care taken care of in house
  • 2 weeks paid vacation after one year
  • Full employer paid medical benefits, employee paid dental plan, 401K
  • Flexible hours
  • Full time hours
  • Competitive Wage DOE

Jessica Adams

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