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Lead Service Technician

Kent, WA 98032

Job ID: 59981 Industry: Skilled Trades/Light Industrial

Lead Service Technician who will be responsible for the maintenance of waste oil heating equipment and burners. Service work will be both in-house and at customer' s sites. Service telephone support work and troubleshooting over the phone from time to time is part of the job. Provide technical support for contractors in the installation of waste oil unit heaters and boilers. Support contractors on the installation of steam boilers for brewery and distillery operations

Job Duties:

Service technician on a variety of waste oil fired equipment including unit heaters and boilers. This equipment will include two different waste oil fired burners manufactured by Firelake Shenandoah. Job will include annual maintenance cleaning of burners, heat exchangers, and boilers. Take telephone calls from customers to help trouble shoot technical issues that the customer may have on their equipment. Local service calls to repair and trouble shoot equipment. Installation of unit heaters and burners at customer' s facility, including roof penetrations, flashing, and light duty wiring. Enter customer calls that have been answered on the telephone into company data base. Work closely with our plumbing contractors providing technical information on a variety of boiler installations; including automotive industry, artisan micro brewers, and distilleries.

Job Skills:

General mechanical skills should include the use of everyday general hand tools.

Understanding of general electrical installation and wiring from breaker box to electrical " J" box. Ability to read and understand general electrical drawings and diagrams, factory support drawings, and material that has been generated in-house to accomplish job.

Trouble shooting skills should include electrical wiring and general plumbing skills. Skills should include the use of a Fluke meter or other testing equipment to trouble shoot electrical issues and problems in the shop and on a job site. Understanding the concept of yes/no trouble shooting skills to solve on the job service problems.

Understanding the manufacturers' Owner' s Manuals, knowledge of the product lines, and understanding the customer' s needs to solve any service problems they may have.

Good verbal communication on the job site and telephone, communication written through emails are a must.

Update job knowledge to include attending classes on electrical theory and class 4 boiler license.

 

Working independently from other individuals, ability to time manage their activities, be dependable, be thorough in all work duties, organized. Communicate well with other office personnel and owner of business.

Take direction to build one' s skills, understanding, and knowledge, to become an integral team member of the company.

Individual should understand the value of good customer service skills.

Education:

Minimum of a high school education, related Community College courses will be helpful.

Understanding of basic email communication, Outlook, and data base entry.

Company will train individual on all equipment.

Other items:

Individual will travel by air and vehicle in state and out of state, including from time to time an overnight stay.

Have a valid driver' s license with no blemishes.
Individual must have the ability to be bonded.

The company has a NO drug and alcohol policy that is strictly enforced. All individuals are subject to random drug testing.

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