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IT Technician II - Anchorage
Job ID:
85111
Job Description
OPTI STAFFING GROUP IS HIRING
POSITION: IT Help Desk Technician II
POSITION OVERVIEW The IT Help Desk Technician II provides advanced technical support for computer systems, software, and related technology. This role handles escalated issues from Tier 1, requiring deeper troubleshooting, system administration, and collaboration with other IT team members. Responsibilities include advanced problem resolution, user administration, endpoint administration, system configuration, and supporting IT infrastructure. This position plays a critical role in ensuring the stability, security, and efficiency of corporate IT systems while mentoring Tier 1 staff and contributing to process improvements.
KEY RESPONSIBILITIES
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Respond to and resolve escalated help desk tickets, phone calls, and emails involving complex technical issues.
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Diagnose, troubleshoot, and resolve advanced hardware, software, network, and security problems.
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Manage user account administration in Active Directory, Microsoft 365, and other enterprise systems.
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Support the deployment, configuration, and maintenance of desktop and laptop systems, printers, mobile devices, and other peripherals.
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Provide support and troubleshooting for company software applications, cloud services, and remote access/VPN solutions.
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Perform system updates, patching, and preventative maintenance tasks in coordination with IT leadership.
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Document resolutions, create technical knowledge base articles, and improve support processes.
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Train, mentor, and provide guidance to Tier 1 help desk staff.
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Assist with IT asset management, lifecycle tracking, and system deployments.
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Participate in IT projects, including system upgrades, migrations, and infrastructure initiatives.
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Contribute to IT team meetings, bringing forward solutions and recommendations for process and system improvements.
REQUIRED SKILLS AND ABILITIES
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Strong verbal and written communication skills.
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Advanced troubleshooting and technical problem-solving skills.
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Analytical thinking and root cause analysis.
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Ability to prioritize and manage multiple complex tasks.
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Customer-focused and service-oriented mindset.
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Strong organizational abilities and attention to detail.
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Ability to mentor and support junior team members.
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Adaptability and continuous learning in a fast-changing IT environment.
QUALIFICATIONS AND REQUIREMENTS
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Experience: 2–4 years of experience in IT help desk, desktop support, or technical support roles.
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Technical Knowledge: Proficiency with Microsoft Office 365, Windows 10/11, Active Directory, Exchange, and common enterprise applications.
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Networking: Knowledge of basic networking (TCP/IP, DNS, DHCP, VPN) and security best practices.
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Certifications: IT certifications strongly preferred (e.g., CompTIA A+, Network+, Security+, or Microsoft 365/Server).
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Education: High school diploma or equivalent required.
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Credentials: Valid Alaska Driver’s License and possession of a functional, insured vehicle.
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Software: Experience with IT ticketing systems, remote support tools, and system administration.
POSITION DETAILS
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Location: Anchorage, AK
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Status: Hourly, Non-Exempt
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Schedule: 40 hours per week
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Physical Demands: Must be able to sit for prolonged periods, lift up to 15 pounds, and climb stairs or ladders to access roofs, pits, and attics as needed.
NEXT STEPS:
Just hit the “Apply” button above and you’re half-way home!
Or, send your resume to [email protected] or call 907-222-7007 and we’ll set up a time to meet!
Opti Staffing Group is a locally owned and operated full-service staffing agency that boasts continual growth and innovation. We have six offices located throughout the Pacific Northwest in Alaska, Washington, and Oregon. Our focus is on long-term career placement.
Opti is the recruiting partner for some of the country’s leading companies—offering hiring solutions you can’t find anywhere else. Our recruiters will take the time to get to know you, understand what you’re looking for in a job and then present job opportunities that are a good fit for your skills and experience.
About Anchorage, AK
Ready to embark on an exciting career journey in Anchorage, Alaska? Explore our job opportunities and discover the endless possibilities for growth and success in this vibrant city. Anchorage, the largest city in the state of Alaska, offers a unique blend of urban amenities and breathtaking natural landscapes. Imagine being able to immerse yourself in the rich history and culture of the Alaska Native Heritage Center, catch a show at the Alaska Center for the Performing Arts, or witness the stunning Northern Lights at Flattop Mountain. Savor the delicious local seafood cuisine, go kayaking in the pristine waters of Turnagain Arm, or take a hike in Chugach State Park on your days off. Join us in Anchorage and experience a one-of-a-kind career adventure in the Last Frontier!