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Field Service/Engineering Representative

Sherwood, OR 97140

Industry: Engineering/Technical Job Number: 67733

Our Client is a material handling equipment fabricator, who has been in business for over 40 years. 

We have an immediate opening for a Field Service Representative to provide technical assistance on assigned product lines while working with dealers, end users and personnel in the field and/or in the office.  This role requires heavy travel, including internationally. 

Essential Duties and Responsibilities:
  • Facilitate all warranty related issues for the company.
  • Company point of contact for all who have submitted claims.
  • Communicate with all relevant company departments to seek root cause and suggest corrective or preventive actions.
  • Scheduling warranty repair or field service as necessary.
  • Process all warranty claims for all product lines in a timely manner.
  • Manage the company warranty database.
  • Originate credit memos and seek approvals per department procedure.
  • Working with accounting department to ensure transferred inventory is applied to correct general ledger accounts.
  • Responsible for customer property.
  • Seeks vendor re-imbursement for defective materials and labor.
  • Maintaining accurate records for vendor reimbursement, customer credits and claim denials.
  • Reports to management for warranty trends.
  • Provide technical assistance, safety training, complete conditions reports.
  • Identify product problems and pursue solutions.
  • Assigned travel for machine inspections, deliveries, maintenance training and warranty matters.
  • Other duties as assigned by Field Service Manager.

For consideration please email your resume to [email protected]

Christine Hutchinson

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