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Customer Support Engineer

Vancouver, WA 98683

Industry: Engineering/Technical Job Number: 75390

Job Description

Responsible for on-site servicing and/or modification of company products lines. Provides technical support to customer on operations, preventative and corrective maintenance of all Company product lines. Instructs customer in proper operation and maintenance of our equipment. Serves as a liaison with customer on technical or administrative matters for assigned project. Provides feedback to service, sales and technical support groups on customer’s needs and requests.
• Located on or travels to customer sites as required to perform preventive and basic corrective maintenance.
• Have the flexibility to work on shifts/overtime/stand-by/on-call/holidays when required.
• Follows required Company & customer safety protocols and procedures at all times.
• Have the ability to work long periods of time in a labor intensive environment.
• Will be required to work overtime and/or travel on short notice, including unscheduled or other shifts as required.
• Demonstrate good customer service skills and maintaining a professional behavior.
• Assist with tool installation and removal when required.
• Completes assigned work in a timely manner.
• Utilize company administrative dB systems for ECN, parts and drawing discovery and usage with some assistance.
• Show initiative in self-study and continuous improvement in Company equipment knowledge and maintenance skillsets (PM, CM, Customer service).
• Learns and applies basic diagnostic techniques and the use of recommended documentation.
EDUCATION: A.S. or B.S in related Electro/Mechanical or Electronic field or equivalent training
EXPERIENCE: None required

Meet Your Recruiter

Jeremiah Robb

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