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Customer Service Representative - Kent

Kent, WA 98032

Industry: Professional Job Number: 61427


Aerospace company needs a customer service representative with Aerospace experience!

The Customer Service Representative (CSR) is primarily responsible for providing effective customer service for all internal and external customers, as well as the support of the sales staff by utilizing excellent, in-depth knowledge of aerospace products to:

(1) Maintain business relationships with company vendors;

(2) Manage customer interactions from the order process to the delivery of the product

(3) Maintain relationships with internal departments

(4) Serve as a team player working toward fulfillment of department goals and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES  include some or all of the following and are not intended to be all-inclusive. An employee’ s specific job duties, priorities, and performance expectations are detailed in his/her individual performance plan.

  • Respond to high volume of customer telephone and email inquiries regarding company  products promptly and efficiently.
  • Coordinate and respond to customer complaints, problems and requests for information. Interface with other company departments as required.
  • Work with Sales team members to ensure quality customer service by providing additional help as requested including photocopying, filing and distributing documents. 
  • Aid in the flow of information through different departments
  • Assist in entering, modifying or researching information in ERP system (Made 2 Manage)
  • Enter and track purchase orders 
  • Assist in reviewing, preparing and sending cost estimates to customers
  • Advise customers of order changes, status, pricing, product replacement, and invoice issues

POSITION SCOPE – Direct/Indirect Reports: None

PEER POSITIONS – Other Customer Service reps

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary: $51, 250 to $53, 040.00  DOE health benefits, 401K, vacation, PTO offered 

Michelle Kovacich

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