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Customer Service Rep
457 E 18Th St Tacoma, WA 98421-1508 US
Job Description
Opening: Customer Service Rep
City: Tacoma, Wa
WHO THEY ARE:
We are a top rail transfer and bulk truck delivery company serving the West Coast, and our collective transport and storage management experience exceeds 100 years!Â
WHAT YOU'LL DO:
The Customer Service Representative (CSR) handles incoming calls received, regarding scheduling of transportation and all other details of customer trips. The CSR handles internal and external customer questions, complaints and inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
- Manage calls in a personal, systematic and organized manner following departmental guidelines and utilizing proper use of terminology. Route calls internally
- Actively listen and probe callers in a professional and timely manner to determine purpose of the calls. Research and articulately communicate information to callers while maintaining confidentiality.
- Comprehensively assemble and enter member and provider information into the appropriate system to initiate the requested transportation services. Perform necessary follow-up tasks to ensure member or provider’s needs are completely met.
- Assume full responsibility for self-development and career progression.Â
- Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures.
- Demonstrate flexibility in areas such as job duties and schedule in order to aid in better serving its members and help the company achieve its business and operational goals.Â
- Maintain Average Handling Time as outlined by the department head
- Maintain Quality Scores as outlined by the department head
- Maintain compliance with levels of discipline as outlined by the department head
- Maintain acceptable attendance as outlined by the corporate attendance policy
- Handle daily scheduling of trips by documenting trip request and selecting the most appropriate transportation providers.
- Process work orders, scale tickets and bills of lading
- Utilize correct coding and documentation procedures.
- Report issues, unusual trip circumstances, and efficiency of vendor operations to Supervisor for prompt resolution.
- Demonstrate sincere personal commitment to promptness, reliability and quality work.
- Meet the company’s service standards in all categories on a monthly basis.
Hourly starting at $18 DOE
WHAT YOU NEED TO HAVE:
- Must be proficient in both verbal and written English language
- Typing speed of 30 WPM or greater is required.
- Ability to work in a fast-paced, customer focused environment is required.
- Exemplary written communication and phone skills are required.
- Ability to relate to a diversity of customers and requests is required.
- Ability to identify with customer needs and circumstances are required.
- Excellent interpersonal and organizational skills are required
- Punctuality and excellent attendance are critical and are required.
If you’re interested in applying for this amazing opportunity, hit he apply button so it sends your resume to Aaron Logsdon at [email protected] NOW to secure your interview today – we’re looking to schedule interviews as soon as today! You can also give me a call at (253) 284-2406!
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Meet Your Recruiter
Aaron Logsdon
Branch Manager
I’m a husband and a father of 2 boys. I was born and raised in a very small town in Illinois before I joined the US Air Force at 19 yrs old. I served 10 years Active Duty working in the Supply/Logistics field before I separated. I’ve lived in WA state since August 2017. I’m very personable and outgoing. My hobbies include collecting Vintage Masters Of The Universe, traveling, going to the movies, interior design, and being creative in general. I love to build, refurnish, or repurpose furniture and DIY anything I think is cool. I’m a huge Harry Potter fan and my house is Gryffindor in case you were wondering. And I LOVE Scary movies! I started on my recruiting journey with Opti as a Skilled Trades Recruiter in Oct 2021 at our Seattle Office. I was promoted to Executive Recruiter and eventually transferred to our Tacoma office. Then in June 2023, I was promoted to Branch Manager of our Tacoma office. I love being able to use my passion to help people find jobs and change their lives and I’m very happy to be able to foster and mentor our recruiters to be able to do the same. My hope is to have made the world at least 10% happier when my time here on Earth is over.