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Customer Service Rep

Kelso, WA 98626

Industry: Operations/Administrative Job Number: 79474

Job Description

Established Local Company is seeking an Entry Level Customer Service Representative. Ideal candidates for this role will have a knack for helping people, a positive attitude, enjoy talking on the phone, and understand basic mechanical automobile information.  On the job training provided. Enjoy a Monday through Friday Schedule with weekends off. 8am to 4:30pm.
Job Duties Include but are not completely limited to:
  • Detail oriented data entry for order placement and tracking.
  • Email correspondence business to business in a professional setting.
  • Respond to requests for parts information and pricing for existing customers and retail customers/end users.
  • Provide Exceptional Customer Service as part of complete team taking care of the company’s large customer base.
  • Wide utilization of multiline internet based phone system, incoming and outgoing call duties.
  • Recommending parts and products for business customers, retail customers and end user calls.
  • Administrative tasks for the Sales Team and the National Sales Manager.
  • Maintain a positive and helpful attitude with our customers throughout the day and during busy times and challenges.
  • Enjoy a close knit company atmosphere, where each department and role supports the others.
Ideal Applicant would have:
  • 1-3 years Customer Service Experience.
  • Basic knowledge or aptitude for automobile products.
  • Computer literate with ability to use Microsoft Software, Internet, Excel and learning a new operating system easily and with care.
  • Positive Attitude and Enjoy Working around Others, but have a successful history of self-motivation.
  • Individual takes pride in what they do and leaves no stone unturned when problem solving.
  • High School Diploma or Equivalent
  • Valid Driver’s License & Insurance
  • Be able to pass a Drug & Background Screen.
Schedule, Benefits and Structure:
  • Monday through Friday 8:00am to 4:30pm Schedule.
  • Paid Vacations and Holidays after probationary period of 3 months.
  • Medical Premium Split Kaiser Perm., Dental and Vision Paid. FSA/HSA Available.
  • 401K Match Program
Additional benefits included in comprehensive package include but are not limited to quarterly bonus, employee discounts

To set up an interview call 360-553-7218 or email your resume to [email protected]

Meet Your Recruiter

Samantha Avitabile
Operations Recruiter

I moved here from the East Coast with my orange tabby cat named “Mango ‘Gato’ Avitabile”. We love to wrap ourselves up in a blanket and watch rom-coms with a bunch of snacks on our couch. I love working at Opti because as soon as I walked into the Vancouver Office I knew this was where I wanted to start my career. The team immediately felt like fun-loving goofy family and who doesn’t love Frank, our office mascot!

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