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Customer Service Rep
701 E Tudor Rd , Ste 200 Anchorage, AK 99503 US
Job Description
Opening: Customer Service Rep
Location: Anchorage, AK
Pay: $21.00
COMPANY INFO:
Opti Staffing Group is partnering with a trusted organization that manages union benefits programs in Anchorage, AK. This company is dedicated to providing exceptional service to its members through efficient and professional support. Join a team where your skills and dedication will make a real difference.
WHAT YOU’LL DO:
- Answer high volumes of incoming calls and provide accurate information to members regarding benefits programs.
- Assist members with inquiries about eligibility, claims, and account updates.
- Maintain detailed and accurate records of member interactions and transactions in the system.
- Resolve member concerns with professionalism and efficiency, escalating issues as needed.
- Utilize multiple computer systems and tools to access and update member information.
- Collaborate with team members to ensure consistent and quality service delivery.
REQUIREMENTS:
- Strong customer service skills with experience handling high call volumes.
- Proficiency in computer systems and data entry.
- Excellent verbal and written communication skills.
- Ability to manage multiple tasks and stay organized in a fast-paced environment.
- Team-oriented mindset with a focus on providing excellent member service.
- Prior experience in a customer service role is preferred.
BENEFITS:
- Competitive pay of $21.00/hour.
- Comprehensive training and support.
- Opportunities for growth within the organization.
- A positive and collaborative work environment.
NEXT STEPS:
Just hit the “Apply” button above and you’re half-way home!
Or, send your resume to [email protected] or call 907-222-7006 and we’ll set up a time to meet!
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Opti Staffing Group is a locally owned and operated full-service staffing agency that boasts continual growth and innovation. We have six offices located throughout the Pacific Northwest in Alaska, Washington, and Oregon. Our focus is on long-term career placement.
Opti is the recruiting partner for some of the country’s leading companies—offering hiring solutions you can’t find anywhere else.
Our recruiters will take the time to get to know you, understand what you’re looking for in a job and then present job opportunities that are a good fit for your skills and experience.
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