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Customer Service Rep

Anchorage, AK 99503

Industry: Operations/Administrative Job Number: 82827

Job Description

OPTI STAFFING GROUP IS HIRING
Opening: Customer Service Rep
Location: Anchorage, AK
Pay: $21.00

COMPANY INFO:
Opti Staffing Group is partnering with a trusted organization that manages union benefits programs in Anchorage, AK. This company is dedicated to providing exceptional service to its members through efficient and professional support. Join a team where your skills and dedication will make a real difference.

WHAT YOU’LL DO:
  • Answer high volumes of incoming calls and provide accurate information to members regarding benefits programs.
  • Assist members with inquiries about eligibility, claims, and account updates.
  • Maintain detailed and accurate records of member interactions and transactions in the system.
  • Resolve member concerns with professionalism and efficiency, escalating issues as needed.
  • Utilize multiple computer systems and tools to access and update member information.
  • Collaborate with team members to ensure consistent and quality service delivery.

REQUIREMENTS:
  • Strong customer service skills with experience handling high call volumes.
  • Proficiency in computer systems and data entry.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple tasks and stay organized in a fast-paced environment.
  • Team-oriented mindset with a focus on providing excellent member service.
  • Prior experience in a customer service role is preferred.

BENEFITS:
  • Competitive pay of $21.00/hour.
  • Comprehensive training and support.
  • Opportunities for growth within the organization.
  • A positive and collaborative work environment.

NEXT STEPS:
Just hit the “Apply” button above and you’re half-way home!
Or, send your resume to [email protected] or call 907-222-7006 and we’ll set up a time to meet!
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Opti Staffing Group is a locally owned and operated full-service staffing agency that boasts continual growth and innovation. We have six offices located throughout the Pacific Northwest in Alaska, Washington, and Oregon. Our focus is on long-term career placement.

Opti is the recruiting partner for some of the country’s leading companies—offering hiring solutions you can’t find anywhere else.

Our recruiters will take the time to get to know you, understand what you’re looking for in a job and then present job opportunities that are a good fit for your skills and experience.

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About Anchorage, AK

Ready to embark on an exciting career journey in Anchorage, Alaska? Explore our job opportunities and discover the endless possibilities for growth and success in this vibrant city. Anchorage, the largest city in the state of Alaska, offers a unique blend of urban amenities and breathtaking natural landscapes. Imagine being able to immerse yourself in the rich history and culture of the Alaska Native Heritage Center, catch a show at the Alaska Center for the Performing Arts, or witness the stunning Northern Lights at Flattop Mountain. Savor the delicious local seafood cuisine, go kayaking in the pristine waters of Turnagain Arm, or take a hike in Chugach State Park on your days off. Join us in Anchorage and experience a one-of-a-kind career adventure in the Last Frontier!