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Customer Service Rep I or II

Vancouver, WA 98662

Industry: Operations/Administrative Job Number: 75391

Job Description

OPTI Staffing
Customer Service Rep I or II
Vancouver, WA
Part Time

Our client is a a community-based full-service bank seeking a professional, enthusiastic individual to provide quality customer service, process teller transactions, and cross sell products.

This is a full time position with a benefits package including medical, dental, 401k, life insurance, and a paid time off program.

Contributes to the provision of basic bank deposit services while promoting a positive image through friendly and efficient processing of customer transactions while following bank policies and procedures. In addition, the incumbent develops skills to generate deposit growth by learning how to assert himself or herself and effectively sell and cross-sell products and services.

• Provide customer service and use problem solving skills to satisfy customer needs (may be in person and/or via the telephone).
• Computer data entry and inquiry.
• Process, record, track and verify various types of financial transactions, information and events.
• Prepare and/or complete various reports and forms accurately.
• Maintain a balanced cash drawer.
• Sell and cross-sell Riverview products and services.
• Open new accounts.
• Follow branch operational procedures for security measures.

Additional Duties and Responsibilities:
• Participates in and completes training objectives with passing scores.
• Follow all policies and procedures.
• Additional duties as assigned

• Daily contact with supervisor to receive direction and interpretation of existing and new branch procedures
• Daily contact with customers and prospective customers in providing assistance to fulfill their banking needs.
• Frequently confer with other departments providing assistance and coordination of operations.
• Occasional contact with members of professions with whom the incumbent must consult from time to time, i.e., attorneys, accountants, and other financial intermediaries.
• In the absence of the Branch Manager/Assistant Branch Manager may temporarily supervise 1-3 employees as assigned. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include assigning and directing work, addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED); and two years retail banking experience with customer service/cash handling.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to promote the sale of products and services through verbal recommendation.
• Keyboarding
• The position also requires the basic skills associated with the general use of computers and other business office equipment.
• The ability to offer flexibility in a changing work environment is imperative.
• High attention to detail.

If you’re interested in applying for this truly wonderful opportunity, please send your resume to Simi Gill at [email protected] to secure your interview today!  Or just call me directly at 360.553.7225 to setup your interview immediately!

Meet Your Recruiter

Kyla Dash

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