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Customer Service

Kent, WA 98032

Industry: Operations/Administrative Job Number: 82034

Job Description

WE’RE HIRING!
Opening: Customer Service
City: Kent, WA

WHO THEY ARE:

Join a dynamic, high-energy manufacturing company located in Kent, Washington, just south of Seattle. Our diverse team, hailing from industries such as transportation, electronics, automotive, and aviation, collaborates to design and build the most efficient, user-friendly, and innovative products in the nation. These environmentally friendly solutions are used to maintain streets, airports, construction sites, and more. No background in industrial equipment is required to thrive with us. We offer exciting opportunities for those who are dedicated to quality, creativity, and hard work.

WHAT YOU’LL DO:
  • Provide prompt and courteous technical customer service primarily by phone; occasional text, in person and/or email communication depending on customer needs.
  • Develop knowledge of all former and current product offerings.
  • Demonstrate proficiency in all aspects of order entry, utilizing systems such as MRP software, Salesforce, PayPal and UPS.com.
  • Clearly communicate with customers on pricing, warranty, discounts, and product specifications.
  • Prioritize product sales and shipments based on customer and business demands.
  • Collaborate with other departments to resolve customer issues.
  • Assist with development of new programs, products and procedures to improve customer support and increase sales.
  • Manage and update industrial parts web store.
  • During high demand, assist with pulling and shipping of industrial parts orders.
  • Performs pre-destination inspections (PDIs).
  • Focus, communicate, encourage and contribute to safety in all aspects of the job.
  • Perform other duties as required.
WHAT’S IN IT FOR YOU: 
  • $70,000-80,000 per year, DOE
  • Eligible for commissions
  • Bonus program
  • 401k with company match
  • Health, Dental, Vision insurance
  • Employee assistance program
  • Flexible spending account
  • Paid time off (PTO)
  • Parental leave
  • Professional development assistance
  • Tuition reimbursement
WHAT YOU NEED TO HAVE:
  • High school diploma or GED Certificate required
  • 1+ year of experience in sales or customer service required
  • 1+ year of experience in automotive or related industry required
  • Forklift experience preferred
  • Excellent written and verbal communication skills
  • Commitment to solving customer problems
  • Proficiency with computers; ability to learn and operate fluently in ERP and CRM systems
  • Mechanically inclined; able to interpret documents such as operating instructions and manuals
  • Self-starter; able to manage own time and prioritize projects
NEXT STEPS:

If you’re interested in applying for this amazing opportunity, please send your resume to Jeff Miller at [email protected] NOW to secure your interview today – we’re looking to schedule interviews as soon as this week!  Or just give us a call at (206) 456-3684!

Meet Your Recruiter

Jeff Miller
Executive Recruiter

I am born and raised in the Seattle area, and have never lived anywhere else. My wife, daughter, and I live in Renton, which is a perfect location for us. We live near all our friends and family, and we love taking advantage of all that the Northwest has to offer. Like the rest of my family, I graduated from the University of Washington, and am a huge Huskies fan. Most of my free time is spent spending time with my family, but besides that, I am a big Mariners and Seahawks fan (Bring back our Sonics!), and I coach high school basketball, which is a passion of mine. I love helping kids develop both on and off the court, and find it very rewarding to see former players as they get older and grow into young adults. Since graduating from college, I have had a number of jobs, but none that I really loved – until I started at Opti. The amazing culture that has been established is what I’ve been looking for. I love being able to help so many people – the satisfaction that comes from making that perfect fit drives me to work every day. I work with the best team, and I love coming to work and learning more each day.

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About Kent, WA

Ready to launch your career in Kent, Washington? Known for its vibrant community, stunning landscapes, and endless outdoor adventures, Kent is the perfect place to grow both personally and professionally. With easy access to the Pacific Northwest's natural beauty, including nearby Mount Rainier National Park and the Puget Sound, Kent offers a unique combination of urban amenities and outdoor experiences. Explore the local Kent Farmers Market, catch a show at the Kent Station, or cheer on the Seattle Thunderbirds. Don't miss the chance to join this thriving community and discover why Kent, WA, is the ideal location to take your career to the next level. Begin your job search today and be part of this dynamic and welcoming city!