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Customer Relations Coordinator

Ridgefield, WA 98642

Industry: Operations/Administrative Job Number: 83099

Job Description

OPTI STAFFING IS HIRING!
Job Title: Customer Relations Coordinator
Pay: $48,000.00 - $50,000.00 per year

About the Role:
We are seeking a Customer Relations Coordinator (CRC) to join our dynamic team. In this role, you will focus on maximizing client experience, negotiating prices, and maintaining inventory for a variety of clients across different sectors, including food manufacturing, retail, and foodservice. As a primary point of contact for clients, you will ensure they receive top-notch support and assistance. This is a small, intimate office environment where you’ll gain exposure to multiple areas of the business, including logistics, sales, and account management. Your contributions will be integral to the company’s success, helping maintain our reputation for excellence and fostering long-term customer relationships.
Key Responsibilities:
  • Provide timely and effective support to customers via phone and email.
  • Resolve customer inquiries and issues with professionalism and empathy.
  • Provide support in various areas such as order entry & fulfillment, billing, invoicing, transportation arrangements, inventory management, and monitoring.
  • Manage pricing, quality, service, and contract compliance with multiple vendors and producers.
  • Document and track customer interactions using integrated systems.
  • Collaborate with other departments to address complex customer concerns.
  • Provide feedback and strategic information to the leadership team.
  • Identify opportunities for process improvements and offer suggestions.
  • Participate in customer reviews and business development activities.
  • Maintain up-to-date knowledge of products and services to provide accurate guidance.
Qualifications:
  • Proven experience in a customer service or support role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a team.
  • Proficiency with QuickBooks, Excel, and Google Sheets.
  • Positive attitude with a passion for delivering outstanding customer service.
  • A good sense of humor is a bonus! 
Why Join Us?
  • Competitive salary and benefits package.
  • Professional growth opportunities and career advancement.
  • On-the-job training.
  • Company perks.
  • Flexible work options.
  • Engaging and rewarding work with a dedicated team.
  • Supportive and inclusive work environment.
  • Safe work environment.
  • Casual work attire.
How to Apply:
If you're a motivated individual who thrives in a customer-centric environment and is excited about making a difference, we'd love to hear from you! Please submit your resume and a cover letter detailing your experience and why you'd be a great fit for this role.
Job Type: Full-time
Benefits:
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Vision insurance
Shift: Day shift
Education: Bachelor’s (Preferred)
Experience:
  • Microsoft Office: 1 year (Preferred)
  • Customer service: 1 year (Required)
Work Location: In-person
What’s Next?
Click ‘Apply’ or reach out to Daniella at 360-553-7221 / [email protected]
Or schedule a quick meeting with me here! https://calendly.com/ddemarre-optistaffing
Brian (360) 816-2101 or via email at or [email protected] for more details.
 

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About Ridgefield, WA

Ready to take the next step in your career? Explore job opportunities in the vibrant area surrounding Ridgefield, Washington. This picturesque city in the Evergreen State offers a unique blend of small-town charm and big-city amenities, making it an ideal place to grow both personally and professionally. From the stunning views at Ridgefield National Wildlife Refuge to the eclectic art galleries like Artful Attic and bustling restaurants serving local delicacies like Pacific Northwest seafood, there's no shortage of enchanting features to discover. Whether you're into outdoor adventures at the Ridgefield Outdoor Recreation Complex or catching a show at the Old Liberty Theater, this area has something for everyone. Don't miss out on the chance to join this thriving community and further your career in Ridgefield, WA!