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Bilingual Customer Service Representative

auburn, WA 98002

Industry: Operations/Administrative Job Number: 67568

Bilingual Customer Service Representative 

We are looking for Bilingual Customer Service Representatives  who will provide customer service and sales support to the supplier base and internal company end-users.

To be considered for this Job, you MUST have:
  • Fluent in English and Japanese, Chinese or Korean
  • High school diploma or equivalent
  • At least 2 years of previous customer service experience
  • Solid computer skills beyond the basic level
  • Strong attention to detail
  • Excellent communication and customer service skills; ability to resolve problems successfully; willingness to “ go the extra mile” for the customer
  • Self-starting, dependable, accepts ownership, drives own goals/performance
  • Flexible in scheduling and available for overtime as needed

We prefer you have:
  • College degree
  • Experience in the aerospace industry, especially in a customer service, sales, or purchasing role

You’ ll be responsible for:
  • Provide customer service regarding material and order status via phone and/or email.
  • Coordinate issue resolution between customer and appropriate internal staff members (contract administration, purchasing, finance, plant, etc.)
  • Meet internal sales goals related to orders and customer service, and monitor own progress toward the goals.
  • Create, update, or maintain various reports regarding issues, orders, and sales results.
  • Will complete order entry or quote preparation as needed/assigned.

 

Brandi Fallows

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