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Aerospace CSR Lead - Kent

Kent, WA 98035-1187

Job ID: 61573 Industry: Professional

Aerospace company needs an experienced aerospace customer service lead!

POSITION PURPOSE
The Customer Service Representative (CSR) is primarily responsible for providing effective customer service for all internal and external customers, as well as the support of the sales staff by utilizing excellent, in-depth knowledge of aerospace products to:

(1) Maintain business relationships with company vendors and team members

(2) Manage customer interactions from the order process to the delivery of the product

(3) Maintain relationships with internal departments

(4) Lead the small team working toward fulfillment of department goals and procedures.


RESPONSIBILITIES 
  • Respond to high volume of customer telephone and email inquiries regarding company  products promptly and efficiently.
  • Coordinate and respond to customer complaints, problems and requests for information. Interface with other company departments as required.
  • Work with Sales team members to ensure quality customer service by providing additional help as requested including photocopying, filing and distributing documents. 
  • Aid in the flow of information through different departments
  • Assist in entering, modifying or researching information in ERP system (Made 2 Manage)
  • Enter and track purchase orders 
  • Assist in reviewing, preparing and sending cost estimates to customers
  • Advise customers of order changes, status, pricing, product replacement, and invoice issues

 

Salary: $58, 000 to $62, 000 DOE, health benefits, 401K, vacation, PTO, bonus

Michelle Kovacich


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