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Order Entry

Portland, Oregon

Job ID: 57726 Industry: Professional

The Order Entry Representative assists both trade professionals and homeowners. A spirit of inquiry and a passion for providing great customer service are a plus.

We are a niche home renovation e-commerce retailer with a strong and loyal customer base. As a stable, 17-year old privately-held company, we are not subject to the wild swings of " Start Up" life.  Our employees value collaboration customer service and hard work, accompanied by a work/life balance.

 

Essential Functions and Responsibilities:

•             Taking customer sales orders over the telephone and online website orders.

•             Providing customers with thorough, accurate information with regard to hardware sold by the organization.

•             Edit and change telephone and internet-based sales orders electronically through NetSuite.

•             Responding to employee and customer inquiries in a timely, professional manner over the telephone and via email. 

•             Effective communication within Sales Department and other company departments.

•             Accurately enter in data provided by customers into the ERP (database) system following all sales department protocols and procedures.

•             Ability to make decisions on when to pass on complex orders including custom requests, repair/alterations and parts sales to Hardware Specialists.

•             Answer order status, defective hardware, incomplete order questions when Customer Service Department is not available by entering a case in the operating system.

•             Effectively communicate with other departments to support the customer’ s needs

•             Thoroughly understand warranty, returns and damage claims policies and processes.

•             Attend weekly sales meetings and report on weekly sales.

•             Returning and escalation of voicemails as needed based on content

•             Support of other customer contact channels

•             Support of new sales programs or project initiatives

•             Other duties as assigned

 

Skills and Requirements:

•             High School Diploma required; Bachelor’ s Degree preferred.

•             Two to three years’ customer service experience.

•             One or more years’ sales experience preferred.

•             Ability to apply basic mathematical concepts such as adding, subtracting, multiplying, dividing and knowledge of weights and measures.

•             Read, write and communicate using English language sufficient to perform job functions.

•             Proficient with Microsoft Excel other MS Office products - Outlook, Word, PowerPoint, Access 

•             NetSuite experience or similar ERP software.

•             Industry related experience a major plus in areas such as Home Improvement, house hardware, electrical, lighting, plumbing, doors, windows, millwork, etc.

•             Strong organization and time management skills

•             Strong work ethic, activity level, initiative and integrity

•             Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.

•             Ability to type at least 50 words per minute while answering customer phone calls.

•             Wearing a headset throughout majority of the workday in order to handle inbound and outbound telephone calls.

 

Pay: $13-17/hr depending on experience level

Benefits: PTO accrues from day 1, 401k up to 3%, 80% covered Med/Dental covered.

Katie Cordell


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